Jubilee Insurance has launched three mobile apps for their customers and agents. The JubiAgent Medical and JubiAgent Motor Apps will enable agents to sell and service Jubilee Insurance’s motor and medical solutions at the touch of a button while the JubiCare App will enable customers to access all their policy data whenever they require it.
The apps will make customer’s lives easier as they no longer need to physically visit Jubilee offices or call them in order to access services. They can use the app to complete their requests, renewals and transactions.
Jubilee Insurance Regional CEO Dr. Julius Kipng’etich points out that the new apps will play a big role in integrating insurance as a necessary part of customers’ lives. “Customers are now looking for services that can be initiated and completed on their mobile phones. They want services that take less time to process and insurance providers who tap into this efficiency and meet this expectation will retain and attract new customers. Our apps have been designed to enhance our customer’s digital experience and provide solutions to their dynamic needs” said Dr. Kipng’etich.
The agent apps will enable agents to access the premium calculator, agent account management, pre-insurance inspection and renewal on the go, making them more effective and efficient when interacting with clients and potential clients. For policy holders, the medical app JubiCare, has a variety of features including a health facility finder and navigator, eHealth records, pre-authorization requests, medical card management services and e-wellness feeds.
“The mobile phone is a game changer in the insurance industry as it increases efficiency and helps reach a large number of people when integrated well into their daily lives. Tailor making mobile products that resonate with customer needs will definitely increase insurance uptake in Kenya” said Nizar Juma, Jubilee Insurance Chairman.
Jubilee Insurance CEO Patrick Tumbo, Chairman Nizar Juma, Board Member John MetCalf and Jubilee Holdings Regional CEO Julius Kipng’etich showcasing the 3 Jubilee Insurance apps.
Jubilee Insurance Kenya CEO Patrick Tumbo reinforced the benefits of the JubiCare, JubiAgent Medical and JubiAgent Motor apps. “The apps are an excellent platform for our customers to have quick access to their policy information, our solutions portfolio and reduce fraud. Looking ahead, the traditional model of selling insurance through brick and mortar structures will dwindle and this is why we want to reach our customers and potential customers at their point of convenience. Technology is now an integral part of the insurance value chain and will be used beyond enrolment, it will be the way premium collection is done, claims are processed and much more” said Patrick Tumbo.
The apps are available on Google Play Store for Android phones. Customers with feature phones will also able to access these services via USSD by dialing *643#