Temporary Closure of Safaricom Shops

Peter Ndegwa
Chief Executive Officer
Safaricom PLC

As we are all aware, Kenya and indeed the World is still contending with the health risk posed to our population by Covid-19 pandemic. Safaricom continues to take proactive and preventative measures to safeguard the health and wellbeing of our staff and customers.
In line with this, we have closed our Safaricom Shops in Nyali and Rex House both in Mombasa, as well as Thika and Lavington Mall shops to allow for cleaning, fumigation and sanitisation. “We will be undertaking such measures regularly to our shops and customer facing facilities, to safeguard the health and wellbeing of our staff and customers as this remains our top most priority even as we continue to help the country in managing the Covid19 crisis,” said Peter Ndegwa, CEO, Safaricom.
The affected shops will reopen on Thursday 11th June. We apologise for any inconvenience caused.
Customers can continue accessing all our services from our other nearby shops, as well as through our self-service channels which include; Zuri Chatbot, MySafaricom App and our Interactive Voice Biometric System. Our customer care lines 100 and 200 are also available to all customers.